Teller/Customer Service Representative

Job Summary
Under direct supervision, the Teller/Customer Service Representative provides customer service such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers. Also assist customers with opening accounts, processing check orders, issuing Visa check cards, customer service and maintenance on existing accounts and answering customer calls.
Essential FunctionsProvide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances, preparing change orders for commercial customers, cashing municipal bond coupons, etc.Sell products such as Money Orders (Official Checks), Travelers Checks and Savings Bonds, as well as cross sell other products.Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required.Process various Night-Drop and Mail transactions as needed.Wrap and bag coin, verifying currency, mix new currency and turn-in mutilated currency.Perform miscellaneous duties such as filing, answering phones, maintaining supplies, etc.Open new accounts and cross sell bank products and servicesProvide customer service to bank customers and employees.Job Requirements
High School diploma, general education degree (GED), or equivalent required.
Six months previous cash handling, sales and/or customer service experience required.
Excellent math and calculator skills.
Excellent verbal, written and interpersonal communication skills.
Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong attention to detail and high level of accountability.
Excellent customer service skills.
About the Company
At PlainsCapital Bank, we've always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.
Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.
To learn more, please visit us online at

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